When trying to signup / authenticate / connect an inbox for an IMAP account using the IMAP protocol and it returns an error, follow this troubleshooting guide.
Description
Most of the time the problem relates to:
- Wrong port number
- Server does not have a valid SSL/TLS connection.
- IP block
Resolution
We built our own test which uses our IP's:
Try the IMAP / SMTP connectivity test via
US: https://api-support-automation.nylas.com/tools/connectivity-test
EU: https://ireland-api-support-automation.nylas.com/tools/connectivity-test
Updated
Comments
0 comments
Please sign in to leave a comment.