How to connect your Zoho Mail IMAP account | Zoho Mail Troubleshooting

This guide will walk you through the steps to connect your Zoho Mail account using IMAP and an application-specific password. This setup ensures you can connect your Zoho Mail account without problems.

1. Enable IMAP Access in Zoho Mail:

   • Log in to your Zoho Mail account at Zoho Mail Login.

   • Click the Settings icon (gear icon) in the top-right corner.

   • Navigate to Mail Accounts under the Mail Settings section.

   • Under IMAP Access, ensure that the option is enabled. If it’s not, toggle it on.
     
     
     

2. Connect Your Email Address with the Nylas Connector

   • Open your Nylas connector.

   • Pick the IMAP account option, or write your IMAP email address.

   • Click on Server Information.

   • Enter the server details, here you can find them:
     https://www.zoho.com/mail/help/imap-access.html

   • When prompted for your credentials:

     • Username: Your full Zoho Mail email address (e.g., user@yourdomain.com).

     • Password: The application-specific password generated before. Check point 3.

   • Click on Next.
     
     
     

3. Generate an Application-Specific Password

• • To enhance security, Zoho Mail requires an application-specific password to connect via IMAP.

  • Go to your Zoho account settings at Zoho Accounts.

  • Select Security from the left-hand menu.

  • Scroll down to the App Passwords section.

  • Click Generate New Password and provide a name for the application (e.g., “Email Client”).

  • Click Generate. A unique password will appear on the screen.

  • Copy the password. You will need this to set up the connection.

If any problem is found during the creation of your Grant using this method, please raise it on a ticket with us adding a screenshot like the following:

This will allow us to investigate what went wrong and help you with this issue. 

Updated February 12, 2025 17:06