Microsoft Connectivity Tests

Max Winslow
Max Winslow
  • Updated

Microsoft has several tests that will examine the Exchange services utilized by Nylas and determine if they are running properly. The two services used by Nylas that can be tested are Exchange ActiveSync (EAS) and Exchange Web Services (EWS)

 

The tests are divided into two sections for accounts hosted by Office365/Exchange Online or accounts hosted by an on-premise Exchange server. Please reach out to the user's email administrator if you are unsure which host is used.

 

If the test results fail on autodiscovery, follow this guide to perform connectivity tests using advanced settings. If you don't have the server settings already, please ask your email admin for the correct server settings before performing the test. 

If the test results fail on any other error, the email admin would need to fix the configuration to make the test result pass. We can help you determine what errors you are getting so your email admin can fix those. 

 

Exchange ActiveSync tests:

For Office365 or Exchange Online mailboxes:

1: Have the user visit the following page: https://testconnectivity.microsoft.com/tests/O365Eas/input
2: Check the following boxes:
"Use Autodiscover to detect server settings"
"Ignore Trust for SSL"
"I understand..."
3: Leave "Authentication Type" at "Modern" and click the "Sign In" button and authenticate.
4: Finish the Captcha and click "Perform Test"

5: When the test is finished, click the link on the top right of the page to save the results as a HTML file and send that file back over to us to analyze. 

For on-premise Exchange mailboxes:

1:  Have the user visit the following page: https://testconnectivity.microsoft.com/tests/Eas/input
2: Check the following boxes:
"Ignore Trust for SSL"
"I understand..."
3: Check "Use Autodiscover to detect server settings" box unless the user's email server administrator has instructed the user to authenticate with a specific email server host or if there was an Autodiscover authentication error with Nylas. Leave it checked if unsure.
4: Enter your email address, username, and password.
5: Finish the Captcha and click "Perform Test"

6: When the test is finished, click the link on the top right of the page to save the results as a HTML file and send that file back over to us to analyze. 

 

Exchange Web Service tests:

For Office365 or Exchange Online mailboxes:

1: Please have the user visit the following page: https://testconnectivity.microsoft.com/tests/O365EwsTask/input
2: Check the following boxes:
"Use Autodiscover to detect server settings"
"Ignore Trust for SSL"
"Office365 (default)"
"I understand..."
3: Leave "Authentication Type" at "Modern" and click the "Sign In" button and authenticate.
4: Finish the Captcha and click "Perform Test"

5: When the test is finished, click the link on the top right of the page to save the results as a HTML file and send that file back over to us to analyze. 

For on-premise Exchange mailboxes:

1: Please have the user visit the following page: https://testconnectivity.microsoft.com/tests/EwsTask/input
2: Check the following boxes:
"Ignore Trust for SSL"
"I understand..."
3: Check "Use Autodiscover to detect server settings" box unless the user's email server administrator has instructed the user to authenticate with a specific email server host or if there was an Autodiscover authentication error with Nylas. Leave it checked if unsure.
4: Enter your email address, username, and password.
5: Finish the Captcha and click "Perform Test"

6: When the test is finished, click the link on the top right of the page to save the results as a HTML file and send that file back over to us to analyze. 

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