Using tracking, how to prevent an open being recorded when the sender opens their own email?

Our message tracking pixel is created in a certain format: https://usw2.nyl.as/open/XXXX (US) or https://euw1.nyl.as/open/XXXX (EU), to prevent the opening / reading of an email in the sent folder as being recorded as an open by tracking. The app developer needs to block this file.

• If loading the email via your application, via the Nylas API then you can programmatically hide the URL. This is something the application developers will need to do.
• If opening the email on the provider you will need to use a tool that blocks URL's like an adblocker, or disable the downloading / opening of embedded images.
• Another way to handle this is by disregarding the open recorded against the account's IP address, for that to work you need the clients IP address. 

Updated April 24, 2023 19:51