Using tracking, how to prevent an open being recorded when the sender opens their own email?

Our message tracking pixel is created in a certain format: (US) or (EU), to prevent the opening / reading of an email in the sent folder as being recorded as an open by tracking. The app developer needs to block this file.

  • If loading the email via your application, via the Nylas API then you can programmatically hide the URL. This is something the application developers will need to do.
  • If opening the email on the provider you will need to use a tool that blocks URL's like an adblocker, or disable the downloading / opening of embedded images.
  • Another way to handle this is by disregarding the open recorded against the account's IP address, for that to work you need the clients IP address. 







Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request



Please sign in to leave a comment.