How can we share emails across multiple accounts?

As a developer you wish to share emails / the body of messages across multiple users. The best method of doing this is using providers native sharing features. 

1. Email Forwarding or CC: Employee-Y can either forward the relevant email thread to Employee-X or include Employee-X as a CC recipient. This is our recommended method as it doesn't require any additional dev work.
2. Shared Email Account: Your team could consider the use of a shared email account, such as team@yyyxxx.com. This would allow all team members with access to that shared mailbox to view both existing and past client conversations.
3. Access Token Usage (Not Recommended): An alternative, albeit not recommended, is for you to utilize Employee-Y's access token to pull the email of interest and share the payload with Employee-X. Please note that this should only be done with Employee-Y's explicit consent.

Resources

How can we track emails sent between our users across our application?

Updated July 24, 2023 08:51