Emails not syncing, missing emails, missing sent emails

1. Check to ensure the account is in a healthy running state, as visible via the dashboard or the /accounts endpoint - if NOT running  see troubleshooting guide.
2. If Yes the account is healthy:
3. Below method works with GMAIL:

Search for the missing email via our API to get the message_id :

Examples:

Using subject: /messages/search?q=subject:nick 

Using the Header Message-ID /messages/search?q=rfc822msgid:200503292@example.com 

1. Once you have the Nylas message_id then you can fetch it via the /messages endpoint
2. You will probably find it is in a different folder than expect
   1. If IMAP and the object does not appear in the sent folder ensure you have defined which folder is the sent folder - See Documentation 

Please use your logs in the Nylas dashboard to confirm when you received the webhook by searching for the message_id

Resources:

Finding the Header Message ID

Updated July 26, 2024 11:28