Why does a contact fail to update, with the values reverting back to their original state after an attempt to update them?

Syncback logs of the application show:

Error: Conflict matching the client and server object.

From 2.2.3.177.17 Status (Sync) guide, 7 means the following:

Meaning: Conflict matching the client and server object.

Cause: The client has changed an item for which the conflict policy indicates that the server's changes take precedence.

Resolution: If it is necessary, inform the user that the change they made to the item has been overwritten by a server change. This is typically caused by client side applications, on the mail server / client or browser that manage contacts. 

Updated November 20, 2023 14:01