Thread.replied triggers when "A participant replied to a tracked thread." If the account is not triggering these webhooks check the following:
- Ensure you have the webhooks enabled on the Application level.
- Ensure that the webhooks have not been disabled.
- Ensure that the Sent objects have tracking enabled on them.
- Inspect the received email that failed to trigger the thread.replied webhook
- Was the email synced? Search Nylas for the Header Message-ID
Links to public docs / other KB articles
If you link to support use the webform https://support.nylas.com/hc/en-us/requests/new?ticket_form_id=360000247971
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