No thread.replied webhook received

Thread.replied triggers when "A participant replied to a tracked thread." If the account is not triggering these webhooks check the following:

  1. Ensure you have the webhooks enabled on the Application level.
  2. Ensure that the webhooks have not been disabled.
  3. Ensure that the Sent objects have tracking enabled on them.
  4. Inspect the received email that failed to trigger the thread.replied webhook
    1. Was the email synced? Search Nylas for the Header Message-ID

 

 

 

Resources

Links to public docs / other KB articles

If you link to support use the webform https://support.nylas.com/hc/en-us/requests/new?ticket_form_id=360000247971 

 

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