Why do I not receive a tracking message.opened webhook?

When a customer opens an email, we do not receive a tracking message.opened webhook.

Lots of providers have the ability to disable or hide tracking features such as pixel tracking. There is nothing Nylas can do about this.

Resources

I received a webhook message.opened immediately or too many webhooks when using tracking

How to stop your emails from being tracked

Updated May 10, 2024 09:16