Can you help us find which objects were deleted?

We do not keep a record of objects once we have received the object.deleted webhooks

The workflow for deleted objects depends on the provider however is typically:

1. 1. Email - email.updated webhook - move to Trash folder - deleted by provider after 30 days - email.deleted
   2. Event - event.updated webhook - status=cancelled and busy=free - deleted as per the provider - event.deleted
   3. Calendar - immediately deletes all events - this can generate thousands of webhooks

Troubleshooting:

Considering the behaviour above you can possibly find what initiated the deletion, by inspecting the the object_id.

If you have no record of the Object then you can look in the webhook logs for that timestamp to find the objects https://dashboard.nylas.com/applications/app/logs/

Updated October 17, 2022 08:27