Configuring Pre-Populated Rescheduling and Cancellation Links in V3 Scheduler

Overview: This article provides guidance on setting up a V3 Scheduler to include pre-populated rescheduling and cancellation links in the description field, similar to the experience in V2 Scheduler. This setup is possible if specific configuration options are set correctly.

Step-by-Step Guide:

1. Verify Page Configuration for Rescheduling and Cancellation URLs:

   • In the V3 Scheduler configuration, ensure that the rescheduling_url and cancellation_url fields are specified within the page config.
   • These URLs are necessary for the pre-populated rescheduling and cancellation links to appear in the event description.

1. Hosted Pages Requirements:

   • If the Scheduler is hosted, use the Nylas default URL format, which typically follows book.nylas.com.
   • Confirm that the customer is using this host URL, as custom domains or alternative hosts may require additional steps to support the pre-populated links.

Summary:

By ensuring the rescheduling_url and cancellation_url are correctly set within the page config, customers can achieve a seamless, pre-populated experience for rescheduling and cancellation links in V3 Scheduler. For hosted Schedulers, using book.nylas.com is essential.

Updated November 01, 2024 17:00