Nylas API v2 End of Life Support Timeline

Earlier this year, we announced that Nylas API version 3 will be replacing version 2 at the end of 2024. You can read more about that here: https://www.nylas.com/blog/signing-off-nylas-api-v2-welcome-nylas-api-v3/

As part of this ongoing process, we are beginning to no longer offer customer support for parts of our API version 2 before it is shut down completely. This allows us to better focus on assisting customers with API v3 questions and issues.

Here is our timeline for continuing to support API version 2:

• Monday, September 2: Support will no longer investigate API v2 issues affecting a single or very small number of user accounts. Examples include individual v2 objects, account authentication, concerns, and similar.

• Monday, September 16: Support will no longer work on ‘investigative’ v2 tickets requiring above-average research and investigative effort into logs or provider-specific nuances. Tickets that can be resolved with documentation, knowledgebase articles, or other less involved replies will still be supported at this time.

• Tuesday, October 1: In accordance with our scheduled End of Life date, support will stop servicing all v2 tickets unrelated to v3 migration or broadly impactful incidents such as those resulting in wide scale outages.
  
  
• Tuesday, December 31: API v2 End of Life for approved exceptional cases - Product is no longer operational.

Critical issues affecting large numbers of accounts will always be supported until v2 is completely shut down.

Updated September 02, 2024 14:11