"This message couldn't be delivered because the sending email address was not recognized as a valid sender."

If you get this message back indicating that the email could not be sent, that means this user has been added to the Restricted Users in Office365.


Please reach out to the user's email administrator to resolve this.


If the email administrator does not know how to resolve this, here are specific instructions:


You can use below step-by-step guide from this URL : https://learn.microsoft.com/microsoft-365/security/office-365-security/removing-user-from-restricted-users-portal-after-spam

Use the Microsoft 365 Defender portal to remove a user from the Restricted users list

1. In the Microsoft 365 Defender portal at https://security.microsoft.com, go to Email & collaboration > Review > Restricted users. To go directly to the Restricted users page, use https://security.microsoft.com/restrictedusers.

2. On the Restricted users page, find and select the user that you want to unblock by clicking on the user.

3. Click the Unblock action that appears.

4. In the Unblock user flyout that appears, read the details about the restricted account. You should go through the recommendations to ensure you're taking the proper actions in case the account is compromised.

5. When you're finished, click Next.

6. The next screen has recommendations to help prevent future compromise. Enabling multi-factor authentication (MFA) and resetting the password are a good defense.

7. When you're finished, click Submit.

8. Click Yes to confirm the change.


Note : It might take up to 24 hours for all restrictions to be removed from the user.


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