Why does my email appear in two folders in my IMAP account?

An email appears in two system folders, which can include draft / inbox / sent / trash.

To resolve this please apply the correct folder role, which is the attribute name to the correct folder display_name.

https://developer.nylas.com/docs/api/v3/ecc/#put-/v3/grants/-grant_id-/folders/-folder_id-

To do this review the folders / ask the customer which is the correct folder and then PUT and update the rolename attribute tocorrect value. Only one folder can have a specific role (what our API calls name).

Updated June 07, 2024 13:43