Search for message and trigger historical sync via the chatbot

Why:

To enable support departments to locate missing emails on Nylas, check to see if they exist on the provider and trigger historical sync to fetch missing objects.

What:

A workflow built via the Nylas chatbot, located in the bottom right of support.nylas.com , or this page

Note: Microsoft accounts require support involvement, the workflow will create a support ticket.

How:

Workflow:

1. Skip the AI raise a ticket
2. API V2 Product Support
3. Select your datacenter US Datacenter OR EU Datacenter
4. Provide the email address of a user on the Dashboard
5. Select the application you wish to administer - ask your developer for the App name if uncertain
6. Missing Object
7. Enter email address of the account
8. Two options:
   1. Trigger Historical sync for the account
      1. There is no validation with this process.
   2. Search for message
      1. This requires the Header Message-ID of the missing objects, the customer will need to forward the missing email to you in order to retrieve this from the headers.
      2. Support will validate that the object has been synced

Updated June 26, 2024 13:08