No 'thread.replied' webhook triggered when message tracking enabled - V3.

Issue

The thread.replied webhook failed to trigger despite message tracking enabled. This issue can occur due to insufficient scopes and misconceptions about the interaction between message tracking and webhook triggers.

Note: thread.replied is ONLY triggered when participants REPLY to a message, not when the connected account replies to messages in the thread.

Cause

• Missing Mail.sendor Mail.Read(Microsoft), gmail.send or gmail.readonly(Google) scope for the grant. See Email Scopes.
• Missing subscription to the thread.replied webhook at the application level.

Solution

To ensure that the thread.replied webhook is triggered correctly, follow these steps:

1. Verify Scopes: Ensure the grant includes the Mail.send & Mail.Read or gmail.send & gmail.readonly scopes. This scopes are necessary for message tracking and the subsequent triggering of webhooks.
2. Subscribe to Webhook: Subscribe to the thread.replied, to receive notifications when an event occurs.

Resources

• Scopes for message tracking
• Email Scopes

Updated July 03, 2024 08:23