Why do I not receive a tracking message.opened webhook?

When a customer opens an email, we do not receive a tracking message.opened webhook.

Lots of providers have the ability to disable or hide tracking features such as pixel tracking. There is nothing Nylas can do about this.

 

Resources

How to stop your emails from being tracked

 

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.