Try to ensure the title is a question or a verb with ing in it.
AI only reads the first 75 words, they should capture the problem.
Consistent Naming conventions:
- Microsoft Office365
- Microsoft Exchange
- Exchange Online
- Microsoft Outlook
- Apple iCloud
Typeography: This is a note. To do this open the HTML editor
Link to Dashboard LOGS:
api / sync etc
Why does this problem occur. Keep it SHORT, use bullet points.
Don't be too specific, unless it's unique to a provider.
All links should be formatted text and not raw URLs.
Don't have a conversation
Us BOLD words to highlight the important parts & for code i.e. sync_state
Differentiate providers via headers or bullet points depending on how much content there is.
Use labels to aid in searching
Use the troubleshooting template for anything more complicated than a simple response.
Use How To for best practices
Links to public docs / other KB articles
If you link to support use the webform https://support.nylas.com/hc/en-us/requests/new?ticket_form_id=360000247971