[FAQ] Simple Question - Answer

Chris Aylott
Chris Aylott
  • Updated

Try to ensure the title is a question or a verb with ing in it.


AI only reads the first 75 words, they should capture the problem.


Consistent Naming conventions:

  • Microsoft Office365
  • Microsoft Exchange
  • Exchange Online
  • Microsoft Outlook
  • Gmail
  • IMAP
  • Apple iCloud

Typeography: This is a note. To do this open the HTML editor class="note"


Link to Dashboard LOGS:

Why does this problem occur. Keep it SHORT, use bullet points.

Don't be too specific, unless it's unique to a provider.

All links should be formatted text and not raw URLs.

Don't have a conversation

Us BOLD words to highlight the important parts & for code i.e. sync_state

Differentiate providers via headers or bullet points depending on how much content there is.

Use labels  to aid in searching


Use the troubleshooting template for anything more complicated than a simple response.


Use How To for best practices




Links to public docs / other KB articles

If you link to support use the webform https://support.nylas.com/hc/en-us/requests/new?ticket_form_id=360000247971 


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