Our message tracking pixel is created in a certain format: https://usw2.nyl.as/open/XXXX (US) or https://euw1.nyl.as/open/XXXX (EU), to prevent the opening / reading of an email in the sent folder as being recorded as an open by tracking. The app developer needs to block this file.
- If loading the email via your application, via the Nylas API then you can programmatically hide the URL. This is something the application developers will need to do.
- If opening the email on the provider you will need to use a tool that blocks URL's like an adblocker, or disable the downloading / opening of embedded images.
- Another way to handle this is by disregarding the open recorded against the account's IP address, for that to work you need the clients IP address.