Emails not syncing, missing emails, missing sent emails

Chris Aylott
Chris Aylott
  • Updated
  1. Check to ensure the account is in a healthy running state, as visible via the dashboard or the /accounts endpoint - if NOT healthy  see troubleshooting guide.
  2. If Yes healthy, search for the missing email via our API to get the message_id :
    •  Example:/messages/search?q=to:nick 
    • If you have the message_header ID /messages/search?q=rfc822msgid:200503292@example.com 
  3. Once you have the Nylas message_id then you can fetch it via the /messages endpoint
  4. You will probably find it is in a different folder than expect
    1. If IMAP and the object does not appear in the sent folder ensure you have defined which folder is the sent folder - See Documentation 

 

 

 

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