- Check to ensure the account is in a healthy running state, as visible via the dashboard or the /accounts endpoint - if NOT healthy see troubleshooting guide.
- If Yes healthy, search for the missing email via our API to get the message_id :
- If you have the message_header ID
- Once you have the Nylas message_id then you can fetch it via the /messages endpoint
- You will probably find it is in a different folder than expect
- If IMAP and the object does not appear in the sent folder ensure you have defined which folder is the sent folder - See Documentation