How to handle accounts going into stopped or invalid state.

It is important to have a mechanism in place to capture when accounts go into a stopped / invalid state. Most problems relate to customers not checking the sync_state of the account . 

Note: Every account will hit this state at some point.

Requirements:

• The developer of the application needs to build this logic

Instructions:

• Ensure your application has webhooks enabled 
• If you receive an account.invalid webhook
• Via your APP or email prompt the user to reauthenticate
• If after re-authenticating account goes into the same state, check the AUTH, API and SYNC logs in the dashboard. Search this site for the error.
• If they do not expose any obvious errors, contact Nylas support 

Outcome:

You should now have an automated method

Resources:

Why is the account stopped or invalid?

When sending an email I receive a 401 error?

https://developer.nylas.com/docs/support/troubleshooting/enable-stopped-accounts/ 

https://developer.nylas.com/docs/support/troubleshooting/uidvalidity/ 

Updated April 24, 2024 18:47