Webhooks are delayed or missing

Webhook will only be produced once we sync the object, if the account goes out of running  state, and into partial / stopped / invalid this is expected behaviour.

To ensure you handle these events correctly please anticipate and expect delays when sync_state != running 

To determine what causes accounts to go into a partial state please see:

• Partial state
• IMAP UID errors 
• If it's a Microsoft account ensure the folders are < 1k 

How to troubleshoot:

• Check the sync logs in the dashboard
• Typically accounts resolve themselves and the issue is temporary
• We have a retry mechanic, however sometimes stopping and starting sync can resolve the issue.

When to contact support:

• Does the object exist in the mailbox but no webhook was produced
• If the issue is recurring for the same account please reach out to support.

Resources:

Troubleshooting why an account has stopped or invalid