Why can't I authorize my Microsoft or Office 365 account?

Subash Pradhan
Subash Pradhan
  • Updated

The error Unable to Authorize Microsoft/Office365 account may occur when an account has an issue with the connected mailbox.

Description

Users may be trying to connect an account without a connected mailbox. This may occur because of a missing email address. 

Resolution

- Visit the Graph Explorer webpage.

- Log in with the user credentials.

- Get the profile details by clicking on the `Get my profile`  tab.

- Confirm a value exists for mail field in the response.

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Workaround

Nylas only supports accounts without a mailbox using Virtual Calendars.

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